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Shipping Policy

posted this on February 04, 2013 10:47 AM


USA USA Orders over $100 receive free shipping!
We offer FREE Standard Shipping to the contiguous U.S. on every order over $100. A modest $3.95 flat shipping fee applies to orders under $100 to defray a small portion of the actual packaging & shipping cost.

USA In a hurry? Expedited USA Shipping Available
Optional next-day, 2-day, and 3-day express shipping with expedited processing is now available for many items at additional cost, which includes the cost of priority handling of your order. NOTE: some items cannot be shipped via air.

Canada Canada
We offer Flat Rate Shipping & Handling for most Canadian orders: $35 for orders under $100, reduced to $25 for orders over $100. This covers a portion of the extra shipping, processing, & brokerage costs for shipping to Canada. Some restrictions apply. Stock up: the more you buy, the more you save!

Online orders receive a free bonus gift for merchandise totals over $50.

Compare our prices and our shipping policy...  you'll save money and gas!

Shipping Notes:

  • For orders over $100 many items also ship free (surface) to Alaska, Hawaii, and U.S. Protectorates.
  • A surcharge applies for shipping spas, parts & heaters to Alaska, Hawaii and locations outside the contiguous U.S. Other restrictions may apply.  Call or email for quote.
  • Spa covers cannot be shipped outside the USA-48 States (no freight forwarding).
  • Expedited (air) shipping is not available for some items as noted.
  • Sign In for Package Tracking (tracking info is not normally available by phone).

Expedited Shipments:

  • All expedited shipments (Next-day, 2-day, or 3-day)  are shipped FedEx, unless otherwise noted.  You can track and manage the progress of your FedEx packages using your account or  through FedEx Delivery Manager
  • Orders received before 2:30 pm Pacific time, Monday through Friday, are processed and shipped the same day.
  • Orders received after 2:30 pm Pacific time or on weekends and holidays are processed and shipped on the next business day. You may receive your tracking number before your order is in transit.

Sales Tax:

  • No tax on U.S. orders (except Washington State)
  • Canadian orders are subject to 5% GST.
Responsible packaging

Our Commitment to
Responsible Packaging

Earth Friendly Company

The Spa Depot primarily uses recyclable sealed air bag cushions in our shipping cartons. Air bags are not only superior for protecting supplies in transit, our customers have told us that they prefer them to the mess and disposal problems associated with foam packing peanuts.

We hope you can reuse the air bags... if not, just puncture. They deflate to almost nothing for easy disposal or recycling. This effort helps our environment in a small way, and also assures that your package will arrive in good condition.

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