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When will I get my stuff?

posted this on February 04, 2013 10:21 AM

Where's the rest of my stuff?? Please don't be concerned if your entire order
is not delivered together.

Your merchandise may arrive in multiple cartons, and sometimes on different days. It all depends on a number of factors, so please read below before contacting us.

Sign in to your account for Internet order package tracking info.

Most common "where's my stuff?" examples:

  • You will normally receive the chemical kit before your spa arrives from the factory.
  • You will receive supplies prior to a custom-made spa cover, which takes time to fabricate.
  • Spa parts may be shipped from a different warehouse than supplies, and arrive separately.
  • Large, bulky items are often shipped factory-direct, separately from other items.
  • Portions of orders may be shipped by different carriers: FedEx, UPS, postal, or freight.
  USA Next-day, 2-day, or 3-day express shipping now available for many items.  

Delivery time depends on what you've ordered, and where you live:

Spa Chemicals, Supplies, Accessories
Spa Covers*
Spa Repair Parts
Standalone Heater Units
Belize Spas*
LifeCast Spas*
SuperTub Spas

*Indicates built-to-order items: allow extra time for completion

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