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Performance Guarantee

posted this on February 04, 2013 10:34 AM

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We strive to make every order perfect, but we are human.  If any product does not perform as advertised, tell us within 14 days of receiving your merchandise.

As appropriate, we'll help you arrange for the item's return authorization, provide a replacement, or refund your money, subject to the terms & conditions and exclusions noted below:

  • All returns require Return Merchandise Authorization (RMA).
  • We must receive your return within 30 days of purchase.
  • Merchandise must be in original, salable condition without cosmetic or other damage.  (You would not want to buy damaged merchandise, nor would we sell it).
  • Return shipping is reimbursed for damaged or defective products only, and only with an RMA.
  • Made-to-order products, spas, spa covers, umbrellas, heaters, spa packs, circuit boards and special order items are not returnable, but are covered by the manufacturer's warranties.

  • Returns for reasons other than stated above, and all spa repair parts and spa cover lifter returns are subject to a 10% re-stocking fee to help cover shipping, packaging & restocking costs, which we will deduct from any credit refunded.
  • Handling and shipping charges are not refundable.
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